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Too Big a Tent
August 21st, 2007How do you manage to moderate a community as large as the one associated with the Indianapolis Star? Part of what makes online communities work is the self-moderation. The community is self-conscious of what how derogatory comments reflect on the community or ruin the atmosphere and move to remove vile comments to preserve the community. Newspapers need to be more vigilant. Their reporters are probably not tasked with the follow up on the comments in the same way that a blogger is tasked with the follow up on his or her posts. Mainstream media, here’s a hint: hire moderators to communicate with your commentators and foster a conversation rather than simply prune your comments of the worst offenders.
