Alan Gutierrez

Sig has released a lovely new version of Thingamy.

Sig has done a great job of showing the progress in Thingamy. He’s done a great job of comunicating that progress to a select group of bloggers. We’re all pretty interested.

In this new model of software development, a extensive feature set is not as important as a tailored feature set, one that reflects a democract process, where the users are the consistuents.

This is the open source model that users have come to expect. If a software application does not follow the open source model, the users will crack it open.

Have you seen what John T. Unger has done with TypePad Hacks?

AccMan Pro in Thingamy - part 2 - CRM v.2.0

After Ric’s remarks I had another thought. Could blogging become the Web 2.0 CRM package of the future? Why did that thought occur? Because if I can tie Thingamy apps to content management system based websites (blogs/wikis) for document management purposes, then I can link my blogging activity to sales of product and back into the capture mechanisms I need for running my business - which could also manufacture at the same time.

Ric and Dennis, the answer is yeah, baby! CRM, baby! That’s where corporate blogging has got it all going on.

Blogging is a conversation, and conversations produce relationships. If you are a producer of goods, or a provider of services, some of those conversations are with customers, and that puts blogging in customer relationship management.

Which means we need to prise blogging from the marketoids and put in the hands of the customer representitives, human resources, and tap into all the other people in your organization who can take time out to tell the story and make things right.

If Ric is watching, any further thoughts on blogging as CRM?